Wildcard Service
A service program offering a one-time, no questions asked, free, over-the- counter replacement applicable to NRX® and PRO4x® fly rods only.
All NRX® and PRO4x® fly rods and NRX® and GL2® spinning or casting rods are covered by the G.Loomis Limited Lifetime Warranty mutually exclusive of this program.
What to do:
G.Loomis Limited Lifetime Warranty
G.Loomis rods are covered by a limited lifetime warranty against workmanship and materials. • The G.Loomis factory will inspect the rod to determine cause of breakage and whether it will be covered under warranty or not. • For “damage” determined to have occurred due to defect, G.Loomis will, at the company’s discretion, either repair or replace the product at no charge. • Damages deemed to be the result of neglect, accident or normal wear and tear will, at the company’s discretion, be repaired or replaced for a specific fee. • A full estimate will be provided for your approval before any fees are levied. For warranty claims: ship the damaged rod, in a disposable container, prepaid and insured, along with a completed copy of our Warranty Return Form (available online at www.gloomis.com). Send directly to: G.Loomis, Inc. Warranty Service 1359 Down River Drive, Woodland, WA 98674 G.Loomis fly reels are covered for a limited time against defects in workmanship and materials for the following terms from date of purchase: Venture fly reels: 1 year; EastFork fly reels: 5 years; Current fly reels: 5 years; Syncrotech fly reels: (obsolete as of November 2006) Limited Lifetime Warranty • The G.Loomis factory will inspect the reel to determine cause of damage. • For damage determined to have occurred due to defect, G.Loomis will, at the company’s discretion, either repair or replace the reel at no charge. • Damages deemed to be the result of neglect, accident or normal wear and tear will, at the company’s discretion, be repaired or replaced for a specific fee. For warranty claims: ship the damaged reel, in a disposable container, prepaid and insured, along with a completed copy of our Repair Request Form (available at www.shimano.com). Send directly to: Shimano American Corporation Reel Repair Service One Holland Drive, Irvine, CA 92618
• Fill out the product registration form (available online at www.gloomis.com). • Print the form and attach a photocopy of your purchase receipt. • Mail the registration form and receipt copy to: G.Loomis – Wild Card Registration 1 Holland Irvine, CA 92618 • G.Loomis will mail your Wild Card upon receiving the registration form and receipt copy.* *Note: registration forms MUST include copy of purchase receipt to receive Wild Card! • In the unfortunate event of breakage, simply present the broken rod and your Wild Card to any authorized NRX®, GL2®, GLX® or PRO4x ® dealer. • The retailer will take the broken rod and Wild Card in exchange for a new rod. • Wild Cards are only redeemable at retail and cannot be sent directly to G.Loomis for redemption • Wild Cards will be exchanged for the same model rod that is broken. Replacement rods cannot be substituted with different model unless mutually agreed upon with the retailer.
G.Loomis “Xpeditor” Service
G.Loomis Xpeditor: a paid service that allows you to replace a broken rod expediently and without question. There are two ways you can request Xpedite Service: 1) Online at www.gloomis.com 2) Via telephone at 1-877-577-0600 • Upon receiving your request, G.Loomis will immediately ship a replacement rod via standard ground delivery • When you receive your new rod, remove it from the shipping tube, place the broken rod into that same tube and affix the enclosed (pre- paid) shipping label on the outside of the tube. • The cost: $100.00 (per rod) for standard ground delivery - Master Card or VISA only. • If, for any reason, you fail to return the broken rod within 30-days of receiving your replacement, you authorize G.Loomis to charge your credit card the full manufacturer’s suggested retail price for the replacement rod in addition to the $100 (per rod) already paid. • Please Note: When using this service, if the rod you are to receive is out of stock there will be a delay in shipping the replacement rod. • Xpedite Service is available for inline production rods only! Excludes discontinued models, all blanks and all push poles. • Xpedite Service is a one-time (per rod) offer that may only be applied to the original purchase item.