Accept Button - HDS 9 Gen 2

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Josh Carruthers
Posts: 26
Joined: Sun Jan 05, 2014 7:36 pm

Accept Button - HDS 9 Gen 2

Post by Josh Carruthers »

Purchased a used HDS 9 Gen 2 and when I turn it on and hit the "accept" button in the lower right corner the unit does not go to the main screen. I have wait up to 15 minutes to see if anything would happen but nothing.

I have sent an email to Lowrance tech support and have tried to call (3) times waiting 10 plus minutes on hold each time until I gave up.

Anybody experience this or have advice on who to contact?

Thanks Josh
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Edd
Posts: 308
Joined: Thu Jan 21, 2016 1:08 pm

Re: Accept Button - HDS 9 Gen 2

Post by Edd »

How long ago did you buy this Generation 2 HDS? You should be pushing the ENTER button unless you have a Gen-2 touch.
When you touch the ACCEPT part of the screen, does the screen do anything?

Edd
Josh Carruthers
Posts: 26
Joined: Sun Jan 05, 2014 7:36 pm

Re: Accept Button - HDS 9 Gen 2

Post by Josh Carruthers »

I purchased it used two weeks ago and it is a gen 2. When I hit the accept button on the touch screen the button turns from blue to gray but the page does not go from the warning page to the main screen.
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Edd
Posts: 308
Joined: Thu Jan 21, 2016 1:08 pm

Re: Accept Button - HDS 9 Gen 2

Post by Edd »

Ok so you have an HDS Gen2t. Seems like you may have a touch screen malfunction but try the following before sending in for replacement.
1. Download the newest software for your model and install on your MFD.
2. Also you can try pushing the ENTER button instead of touching the screen.
3. Make sure there are NO microSD cards in the card slots.

Let us know.
Josh Carruthers
Posts: 26
Joined: Sun Jan 05, 2014 7:36 pm

Re: Accept Button - HDS 9 Gen 2

Post by Josh Carruthers »

Edd thanks for the responses. I actually received an email from Tech Support last night and they suggested I calibrate the touch screen with the transducer disconnected and that worked.

Thanks again for your help.
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Edd
Posts: 308
Joined: Thu Jan 21, 2016 1:08 pm

Re: Accept Button - HDS 9 Gen 2

Post by Edd »

Josh Carruthers wrote:Edd thanks for the responses. I actually received an email from Tech Support last night and they suggested I calibrate the touch screen with the transducer disconnected and that worked.

Thanks again for your help.
Glad it is sorted out. I will put your fix into my 'data base'.
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