I will never by a boat from bass pro again! Update!

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Drmroneal
Posts: 22
Joined: Sat Sep 23, 2017 6:25 pm

I will never by a boat from bass pro again! Update!

Postby Drmroneal » Sun Jun 27, 2021 3:40 pm

BassPro needs to make this right!

So here’s the update from the day I bought the boat to today (October 8th-June 27th).
This has been nothing but BS dealing with bass pro.
-Missing break trailer
-Missing driver side cleat
-Fender fell off on the way home from bass pro with the new boat
-Both graphs burnt out (bow & console) in two months of owning the boat.
(((((Now bass pro wants me to go to the DMV for them to pay some fee owed by them to tranfer the old trailer to the new one)))))
-my horn doesn’t work
-my rubrails fall off easy

Check out the video!



(Update)


(Original)

JL
Posts: 276
Joined: Thu Feb 21, 2013 10:40 am

Re: I will never by a boat from bass pro again! Update!

Postby JL » Sun Jun 27, 2021 3:58 pm

So sorry to hear that you are STILL having issues with Bass Pro Shops! Thanks for the heads up for all of us considering buying a boat with them, no matter WHAT the BRAND that they now currently own. Is Kent Brown aware of these new issues? If so I am sure he will help out. Keep us posted!

Drmroneal
Posts: 22
Joined: Sat Sep 23, 2017 6:25 pm

Re: I will never by a boat from bass pro again! Update!

Postby Drmroneal » Sun Jun 27, 2021 4:26 pm

JL wrote:So sorry to hear that you are STILL having issues with Bass Pro Shops! Thanks for the heads up for all of us considering buying a boat with them, no matter WHAT the BRAND that they now currently own. Is Kent Brown aware of these new issues? If so I am sure he will help out. Keep us posted!



I hope Kent brown will reach out to me soon
Thanks for the reply

kb
Posts: 2092
Joined: Wed Jun 08, 2005 9:59 am
Contact:

Re: I will never by a boat from bass pro again! Update!

Postby kb » Sun Jun 27, 2021 8:38 pm

I will reach out to you Monday.

Kent Brown
CA RSM
White River Marine Group
Ultimate Bass Radio the West's only all bass fishing radio show!

kb
Posts: 2092
Joined: Wed Jun 08, 2005 9:59 am
Contact:

Re: I will never by a boat from bass pro again! Update!

Postby kb » Fri Jul 02, 2021 1:03 pm

I wanted to drop in here and let everyone know that has been following this post that we have been able to help Dave with his issues and get them corrected. We have his new trailer here now and will be making arrangements for a swap to put his new boat on the new trailer. We have replaced and upgraded both of his depth finders at no charge, installed the mid ship cleat and he has gone to DMV and taken care of the paperwork that he had to do personally for the trailer transfer and will cover the cost of the transfer paperwork.

We will get his boat scheduled at the Manteca BPS since it is closer to him to fix any other warranty issues such as the horn and rub rail in the near future and on Dave's schedule.

We have compensated Dave for all of his frustrations with a $500 Bass Pro Gift Card and hopefully we have all the issues figured out so he can fish and enjoy his new boat. We appreciate Dave's patience and apologize for any frustration but we have made sure we helped him and value him as a customer.

Kent Brown
CA Regional Sales Manager
White River Marine
Ultimate Bass Radio the West's only all bass fishing radio show!

marinerfandave
Posts: 103
Joined: Sun Mar 17, 2019 2:46 am

Re: I will never by a boat from bass pro again! Update!

Postby marinerfandave » Fri Jul 02, 2021 1:23 pm

Kent, thank you for stepping in and helping out, you demonstrate what customer service should look like but unfortunately nowadays doesn't always happen that way. You are the ultimate professional and hopefully this all works out for our boat buyer.

JL
Posts: 276
Joined: Thu Feb 21, 2013 10:40 am

Re: I will never by a boat from bass pro again! Update!

Postby JL » Fri Jul 02, 2021 6:43 pm

KB! Way to go! I'm sure being in your position isn't an easy one. I appreciate the heads up and honesty on actually what and did happen to remedy a rather sore situation. Thank you!


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