User with Error Message

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WB Staff
Posts: 12504
Joined: Thu Jan 26, 2012 10:56 am

User with Error Message

Post by WB Staff »

This is for the user that asked this question...

Posting here as the answer to your question requires you to delete messages from your inbox and if you don't know to do that you wont ever see the response to your PM.



Original question:

I get this message when I try and read PM’s. If I log out and log back in I still get the message.
“you are not authorized to read private messages that are on hold “

Answer:

That is the message that occurs when your inbox is too full.
Other incoming messages wont be released until you delete some of the old ones.

There is a max of 50 messages, so for example if you delete two messages it will release two from what is on hold. BUT if you still have more than that on hold, it won't release those until you delete more messages from the inbox again.

To delete, check the box next to the messages you want to delete and then in the drop down menu - select DELETE MARKED.

If you need help with deleting let us know.
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