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Humminbird helix9 chirp si g2n

Posted: Mon Mar 18, 2019 10:09 am
by GSV2013
I was wondering if there is anyone else having the same problem as me, so I have had this unit for a year and cant get it to work properly its telling me that my depth is at 1000ft I took it back to the place I bought it 5 times and they cant figure it out they replaced the unit twice and still the same thing. I contacted humminbird and the told me that they made the chirp too strong and that all I had to do was turn down the surface clutter sensitivity and set the depth for 10 ft deeper than the lake that I'm fishing and it still doesnt work. Contacted them again yesterday asking for a refund or if I could just upgrade my unit to one with no chirp but they said no. If anyone has any info on this it would be greatly appreciated thanks

Re: Humminbird helix9 chirp si g2n

Posted: Mon Mar 18, 2019 7:28 pm
by fishwithron
Contact their tech support while on the water and have them walk thru it. You'll be in actual condition

Re: Humminbird helix9 chirp si g2n

Posted: Mon Mar 18, 2019 7:31 pm
by srsnow
I have a Helix 7 DI g2n and it has done the same thing but only in shallow water, like 5 feet or less. I assumed it was caused by shallow water with soft bottom since it doesn't alway do it.

Re: Humminbird helix9 chirp si g2n

Posted: Mon Mar 18, 2019 7:39 pm
by fishwithron
a friend I go with has same problem when running two lowrance. The back reads all dif like 1000 ft when we're in 4-3' The front is ok.

Re: Humminbird helix9 chirp si g2n

Posted: Mon Mar 18, 2019 7:58 pm
by Topwater All Day
Update your software, the latest release fixed a lot of issues...

Re: Humminbird helix9 chirp si g2n

Posted: Tue Mar 19, 2019 10:29 am
by ash
Hey Rob, I’d reach out to Travis huckabee and see if ya can’t meet on the water or walk ya through it

Re: Humminbird helix9 chirp si g2n

Posted: Tue Mar 19, 2019 2:53 pm
by GSV2013
Topwater All Day wrote:Update your software, the latest release fixed a lot of issues...


Hi rob I just did that last weekend before I went to berryessa and still the same result thanks everyone for the info. I have been emailing back and forth with humminbird seems like they are just giving me the runaround

Re: Humminbird helix9 chirp si g2n

Posted: Tue Mar 19, 2019 5:44 pm
by fishwithron
Don't email call their toll free number 1800 633-1468

Re: Humminbird helix9 chirp si g2n

Posted: Wed Mar 20, 2019 7:03 am
by Topwater All Day
Hey GVS,

I would say something in the settings is way off or you have a unit that is defective. The issues you are describing sound like there is something not set up right - either with the head unit or the transducer. And honestly, I'm not sure why anyone at Humminbird would tell you they "made the CHIRP too strong" because that just doesn't make sense. The depth issue was a SW problem that has been fixed in the latest update - I know because I have a unit that showed the erratic depths and now is good.

Another resource for you would be Bass Boat Central and go to the Humminbird forum. There are some very smart folks on there that can help with a lot of issues. If you can, take some screen shots while out on the water of the depth readings and then also know what all your settings are so you can share them.

What Ron said is correct, you need to call the customer service not e-mail them. If it's a defective unit under warranty they will fix or replace it. Good luck and I hope you get things working like they should!

Re: Humminbird helix9 chirp si g2n

Posted: Thu Mar 21, 2019 7:05 am
by scottsweet
GSV2013 wrote:I was wondering if there is anyone else having the same problem as me, so I have had this unit for a year and cant get it to work properly its telling me that my depth is at 1000ft I took it back to the place I bought it 5 times and they cant figure it out they replaced the unit twice and still the same thing. I contacted humminbird and the told me that they made the chirp too strong and that all I had to do was turn down the surface clutter sensitivity and set the depth for 10 ft deeper than the lake that I'm fishing and it still doesnt work. Contacted them again yesterday asking for a refund or if I could just upgrade my unit to one with no chirp but they said no. If anyone has any info on this it would be greatly appreciated thanks


I am sponsored by Humminbird, for over 10 years, and have a Helix on my boat. Please give me a call at 818-448-3366 and we can troubleshoot your issue. If needed, I can direct you to the right people if there is a hardware problem.

Thanks,