Bad Experience W/ St. Croix
Posted: Fri Jun 18, 2021 8:57 am
A warning to anyone purchasing St. Croix rods.
I have had a horrible experience with the St. Croix warranty program. I bought a Premier rod for my Dad's birthday and on the first trip out using the rod, it broke while setting the hook on a fish. I figured it was a freak incident and that I would be taken care of by the St. Croix team. However, that was not the case. First of all, I am not impressed with the way St. Croix has dealt with me as a customer. I sent in a warranty claim via email SEVENTEEN days ago and NEVER received a response. This prompted me to take the initiative and place a phone call with them this morning. This leads me to my second disappointment. Once on the phone with a representative, I was informed that I would have to pay 25 dollars for a replacement rod. 25 dollars for a $150 rod that broke on the FIRST trip out. To me, I shouldn't have had to pay a dime. After going back and forth with the representative, I caved and paid the 25 dollars. I was not going to just sit back and eat $150 and not get a replacement. Furthermore, I am not even getting the same rod I paid for. I bought the premier split grip casting rod and I was informed that I would only be able to get the full cork handle rod because they "don't offer the split grip rod in warranty replacement claims". I was then given the lame excuse that I could switch to a mojo bass split grip rod. However, that rod is not of the same value and quality, so that was not an option.
Anyways, I have since sent their customer service team an email explaining the bad experience and I'll update this post if they come up with a resolution. Just very disappointed with St. Croix....
I have had a horrible experience with the St. Croix warranty program. I bought a Premier rod for my Dad's birthday and on the first trip out using the rod, it broke while setting the hook on a fish. I figured it was a freak incident and that I would be taken care of by the St. Croix team. However, that was not the case. First of all, I am not impressed with the way St. Croix has dealt with me as a customer. I sent in a warranty claim via email SEVENTEEN days ago and NEVER received a response. This prompted me to take the initiative and place a phone call with them this morning. This leads me to my second disappointment. Once on the phone with a representative, I was informed that I would have to pay 25 dollars for a replacement rod. 25 dollars for a $150 rod that broke on the FIRST trip out. To me, I shouldn't have had to pay a dime. After going back and forth with the representative, I caved and paid the 25 dollars. I was not going to just sit back and eat $150 and not get a replacement. Furthermore, I am not even getting the same rod I paid for. I bought the premier split grip casting rod and I was informed that I would only be able to get the full cork handle rod because they "don't offer the split grip rod in warranty replacement claims". I was then given the lame excuse that I could switch to a mojo bass split grip rod. However, that rod is not of the same value and quality, so that was not an option.
Anyways, I have since sent their customer service team an email explaining the bad experience and I'll update this post if they come up with a resolution. Just very disappointed with St. Croix....