Thanks to Will at Mend-It

[MartinD]

My bottle of Mend-It that I bought at the Bass-A-Thon last year gelled up on me and I called Will to see if there was a quick way to fix it. He said give me your address and today I received a brand new bottle of Mend-It with the new bottle.That goes to show you that there are still good company's out there standing behind their product No Matter What.

Thanks again to Will & Mend-It,

Martin DeHaven

[Ally03 200xs]

+1 to a great company that stands behind their product.

[Will Hesch]

Mend-it is the best soft plastic "glue" on the market. It was first released in bottles that "breathed" and allowed the amazing product to evaporate. Mend-it is now packaged in new, evaporation proof bottles with an awesome applicator spout, see the current Tackle Tour article: http://www.tackletour.com/newsmendit6-05-08.html
Our goal is to offer the world's best product in the world's best container backed by the world's best customer service. If you have any questions about Mend-it call me toll free at: 866 606 2223 and I'll do what I can to help. Will

[griz01]

He did the same thing with mine. What can you say about a company that takes care of their customers like that, except AWESOME!!!!

[SHAFT]

" world's best customer service " is right thanks Will

[DeltaDan]

I have an unopened bottle of Mend-it still in the package that prolly 15% is left in it as a Jelly Belly.


I bought it last year ... I would not expect them to change it out for me as it was the old stuff under the old owner.


I am thinking of cutting it out of the bottle -- shaping it with a razor into a Jelly Bean .... Sugar coating in a Black Licorice - with the help of a Sharpie to match her personality ..... and sticking it in my MIL's Easter basket the next time she comes down. Now the knowlage that she would have pleasure/pain in passing that "bean" would be well worth $11.99.



Gawd -- I am such a Sinner at times .....

[wccjanel]

I have an unopened bottle of Mend-it still in the package that prolly 15% is left in it as a Jelly Belly.


I bought it last year ... I would not expect them to change it out for me as it was the old stuff under the old owner.


I am thinking of cutting it out of the bottle -- shaping it with a razor into a Jelly Bean .... Sugar coating in a Black Licorice - with the help of a Sharpie to match her personality ..... and sticking it in my MIL's Easter basket the next time she comes down. Now the knowlage that she would have pleasure/pain in passing that "bean" would be well worth $11.99.



Gawd -- I am such a Sinner at times .....

Dude,
You are not well.

Will is the man. The Fish Icon will be carrying his fine product now, and Will has inspired me to try something new for our customers.
Thanks again, Will.

Peace,
James

[Tim Quilon]

Will took care of me, no questions asked. Thanks again!!!

[TomL]

Delta-Dan -

Call Will - have him take care of you. I will pay for your bottle - no worries.

Thanks,
Tom

[DeltaDan]

Thanks Tom and Will -- Like I said ... It is over a year old and would never want to take advantage of someone elses mistake.


Seriously -- Will PM'ed me already -- and i will not give him my mailing addy as like I said .. IT IS A YEAR OLD already.


I have the new bottle with applicater -- Picked it up from The Hook 'round the corner .... Works Great !!

I tried it the night before last in repairing my wifes bike tire -- The Rubber part that goes around the rim protecting the tube from the spoke ends. It did not work for that -- but for everything else FISHING related on plastics -- It works like it sayes !!

(I ended up super gluing that band back togther and then melting it with a torch. -- Now I gotta take the family to San Fran tommorow for a bike ride. )


Now-- if I can actually get my MIL to eat "da bean" ... or at least chew on it -- My mission would be accomplished with my old bottle of Mend-It.



Thanks again Will for the offer -- But I am good for now.

[Randy Walker]

I am another satisfied customer based on the customer service that Wil provided. I too got a new bottle no questions asked, he just said give me your address and a couple of days later...new
bottle....NICE!!!

Now I just have to get out and fish and rip up some plastics so I can mend-it back together....

[biteme]

What number did you call?

[wccjanel]

What number did you call?

Dude,

1-866 606 2223

Peace,
James

www.thefishicon.com

[Romeo D]

Thanks Tom and Will -- Like I said ... It is over a year old and would never want to take advantage of someone elses mistake.


Seriously -- Will PM'ed me already -- and i will not give him my mailing addy as like I said .. IT IS A YEAR OLD already.


I have the new bottle with applicater -- Picked it up from The Hook 'round the corner .... Works Great !!

I tried it the night before last in repairing my wifes bike tire -- The Rubber part that goes around the rim protecting the tube from the spoke ends. It did not work for that -- but for everything else FISHING related on plastics -- It works like it sayes !!

(I ended up super gluing that band back togther and then melting it with a torch. -- Now I gotta take the family to San Fran tommorow for a bike ride. )


Now-- if I can actually get my MIL to eat "da bean" ... or at least chew on it -- My mission would be accomplished with my old bottle of Mend-It.



Thanks again Will for the offer -- But I am good for now.

I am in the same boat as DeltaDan, My first bottle of mend it saved me a lot of money on my plastics like the senkos and especially on my swimbaits, more than what I paid for the bottle, I was not able to use it all up, as I had no more plastics to fix at the time. I felt I received my money's worth and do not feel the need to hit up Will or Tom for another bottle. I will definately just buy another one next time I am at Walton's Pond.
Great stuff, works way better than the 3 bottles of another product I bought a while back that I have to store in the refrigerator (I think that stuff has dried up and hardened.) With all the great customer service, how can you not support a company like this....

[Charles]

I also contacted Will and let him know about the same issue that lots of people are having. He responded to me promptly and sent me a replacement bottle.

Thank you for you quick reponse. I appreciate it as I'm sure everyone else that you have helped does.

Charles Gailey

[Mark Hiser]

I have to say Thank You to Will. I contacted him last week regarding 2 bottles of the Original Mend It, Both of which had evaporated into jelley. After a short discussion about the product, he informed me that he would ship 2 bottles and I would have them by early this week. I came home from work today to find a package in the mail containing 2 New Bottles of Mend It.

I couldn't be more impressed by Will's commitment to his product, and Customer Service !!!!!!

Mark Hiser

[froteur]

i, too, have to say THAN YOU, WILL!

-perry-