GLoomis changes and product support

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bantam1
Posts: 974
Joined: Tue Feb 27, 2007 10:51 am

GLoomis changes and product support

Post by bantam1 »

OK for those that are not aware Shimano owns GLoomis. We have owned the company since 1997 and no changes have been made to the way they do business, build rods or design rods. There are some changes starting at the end of this year. The one affecting you most will be customer service. Shimano will start handling customer service related issues starting soon. I do not have an official date because one has not been set yet. As of right now lets say December 1, 2009, maybe earlier. Nothing will change as far as the Xpeditor Service program or warranty programs. Everything will remain the same as far as warranty processes are concerned.

There have been some rumors flying around that we will be taking GLoomis overseas for production. This is not true at all. We have no intentions of changing what Loomis does or taking production to our factories. GLoomis will continue to build high tech rods at the factory in Woodland, WA. They want to focus on being a manufacturer and develop rods as they have done since 1985. GLoomis is a rod factory focused on building high performance rods. This will be the only factory to produce GLoomis rods for both the US and internationally.

With Shimano taking over all aspects of sales, marketing and customer service this allows for some growth and has allowed time for improved qualtiy training at the factory. With our assistance in these areas GLoomis has been able to update the manufacturing process and develop more efficient production processes. This means that they will be able to increase production with an even higher level of quality than before.

I will be answering GLoomis related questions on this site now. I know the bass rods very well, but am still learning the fly side of things. I may not have the answer right away, but I will get it for you as quickly as possible. The same is also true for Power Pro related questions.
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