Lowrance issues a statement regarding Linda Colt

[iwillkechu]

The following statement was issued to BASSZONE:


NAVICO MANAGEMENT ISSUES STATEMENT CONCERNING LINDA COLT

Story by Matt Pangrac

Posted - January 18th - 2:13pm CST

Norman, OK - With the recent information that Linda Colt, Customer Walk in Service Department Employee for Lowrance/Navico, is no longer with the company, there has been a great deal of customer feedback posted on the internet.

Here is the official statement from Louis Chemi, Chief Operating Officer for the Americas, Navico:

“Customer Service is the top priority for Navico and Linda Colt exemplifies what we want to achieve with our customer support. Linda has been a truly valued member of the Customer Service team and we did not wish to see her resign from Navico. We want to assure you that we have heard all of your inputs, and we appreciate all the passion that you have shown in this matter. We are continuing our discussions with Linda. Thanks for your time.â€

[bryanmc]

UT-OH... They might have realized how big a f-up their stupid little manager made. Writing someone up for working on their own time? Really, where did this idiot learn customer service.... I hope they give Linda his job and let her make all the cs folks do it like she did!

[WackySenko]

I think Linda's boss was a Ms Manager from the info that I saw.

[acm95301]

This is America, Hard work and good service should be rewared. I think they should get her back, put her in charge of this lobby/ custumer service...thing and give her a huge raise...30 percent sounds right.

[ASD]

This is America, Hard work and good service should be rewared. I think they should get her back, put her in charge of this lobby/ custumer service...thing and give her a huge raise...30 percent sounds right.

+1
You fit the nail on the head

[doug77]

Welcome to the new Corporate America-Their attitude on rebates or customer service is to give the customer such a runaround that he gives up.Instead of solving the issue the new policy is either 1)The supreme runaround 2)NEVER let the end user get hold of a real person-he will eventually give up 3)Eliminate any employee that doesnt bow to the corporate way.Maybe this is the reason Navico lost MULTI MILLIONS $$ last year.

[CN]

I dont know what transpired but I am in managment and have been for a long time for a very large company.

Some of the dumbest things done are by managment. The problem I see is they lose touch of whats happening in the day to day business that really keeps us employeed.

We thrive on meetings which 80% are just a bs session and accomplish nothing. This sounds like they had the wrong person in charge and someone higher up had to step in and try to fix it.

I have learned though its hard to get them to come back and feel comfortable and I dont blame them.

[mark poulson]

The problem with bureauracracies is that people rise to their level of incompetence, and then just stagnate there, forming barriers in the management chain due to their limitations.
Too big a turd backs up the sewer.

[Brian D.]

More insightful words of wisdom from the man humbly known as the "Carpenter".

[macinckirk]

man this BLOWS now I'm glad I waited to buy those HDS units not to sure what I'll do now without Linda beening there to take care of things. maybe a good time to hold onto the money and see how this all turns out.

and wait for the bugs to get worked out on the hds units,lss-1 and lowrance's CS Problems that are NOW GOING to be 1000's times worst.

I guess now if your looking to buy lowrance you may also need to rethink were your going to buy your units also, need to make sure the people you get your units from have some pull with lowrance or has there own Great CS or it could get ugly

Maybe HB is the way to go and just get 1 unit

All I do know right now is

THIS F*CKING JUST BLOWS BIG DONKEY D*CKS

[adman]

Humminbird has the best customer service this side of tackle warehouse. The SI units are fantastic. When they realized people wanted downscan capabilities, they wrote the software and provided it FREE.

The HB route gives you the best SI tech, (W/downimaging), the best customer service and at a cost so much less than Lowrance, you can add a new unit up front and all without the quality issues that have plagued Lowrance for the last 8 years and seem to continue unabated. I just don't see any argument in favor of Lowrance.

No I don't work for them, not sponsored by them, just think they are the best.

[JW Wheat]

Man you said it right about giving the customer the runaround. I bought not one but two HDS-8's. Sent in for the rebate. I provided all the documentation required. Got letters back saying I didn't qualify. WTF? Like you said, make it hard on the customer. So now I'm out $100.00 bucks for each unit that I thought I would be getting back. Never had a problem before. A company that won't stand by their word will no longer get my business. I really like Lowrance products, but that kind of BS don't fly.

It's funny how in business today, they only talk to employees when they have some negative to say. They never seem to say to the employees great job. Or if they do, they are giving the bonus or reward to the stupivisor, who didn't really have anything to do with it at all other than supervising his/her people.

Management always seems to pat themselves on the back.

[Popper]

If I recall, the rebates only applied to the HDS-5, and not the 7,8 or 10's.
If there is another rebate that's states 7,8 and 10's I would be curious to know when those promotions were advertised and expired.

My experience with Lowrance customer service has been excellent.
I've contacted CS by email and phone and they have responded back professional and quickly. I also found their web site (FAQ) very useful.


Ed

[biteme]

If I recall, the rebates only applied to the HDS-5, and not the 7,8 or 10's.
If there is another rebate that's states 7,8 and 10's I would be curious to know when those promotions were advertised and expired.

My experience with Lowrance customer service has been excellent.
I've contacted CS by email and phone and they have responded back professional and quickly. I also found their web site (FAQ) very useful.


Ed

Your a lucky guy! Looks like your about 1 in 1000.

[Marc]

There was a $100 rebate if you bought an HDS8 or 10 plus a StructureScan unit. The HDS unit had to be purchased prior to July.

My rebate was processed this week, and the check is in the mail.

Call the phone number on the rebate form and find out why your rebate didn't qualify.

ciao,
Marc

[sro114]

I guess I've had different results than others also. I had horrible results with Humminbird customer service and when I bought my new boat I put Lowrance units on and have since upgraded to the HDS and structure scan. It completely blows the side imaging out the window. The one problem I had they took care of for me immediately and perhaps it was Linda I dealt with. I don't remember, but I was taken care of like a customer should.

[Popper]

Biteme,

List the 999 upset customers..........

Referencing a few posts on one site and a few on another just indicates some issues have not been resolved for various..... reasons. Currently, BBC and Western sites don't add up to the number of complaints you indicated unless you have other sources regarding Lowrance customer service.

Ed

[Popper]

Biteme,

List the 999 upset customers..........

Referencing a few posts on one site and a few on another just indicates some issues have not been resolved for various..... reasons. Currently, BBC and Western sites don't add up to the number of complaints you indicated unless you have other sources regarding Lowrance customer service.

Ed

[biteme]

Cmon fella, really? You really took those stats serious? Im just looking at all the people on BBC that are saying they've had problems. Out of ALL of those ( a heck of a lot! Not a few by any stretch!) The numbers as of now are 113 to 19 thats pretty shocking to me
http://bbcboards.zeroforum.com/zerothre ... broke-down
http://bbcboards.zeroforum.com/zerothre ... nce-navico
Those that have had problems say without Linda they got no where.
I know there is a awful LOT of politics that go into this stuff when someone posts stuff like this. But at some point I would think one could set them a side.
So are you saying that its no big deal that Linda Colt is gone because you've received great service?

[Ziggy]

I had issues with y Lowrance....terrible CS! couldnt get through on the phone. emailed linda like everybody said. it too k her 3 days to get back to me but finally solved the issue.

In my book, a company has 24 hours to make headway on an issue. that didnt happen.

humminbird for me from here out.

[froteur]

add me to the list of people who had issues with lowrance.

took them over four months (five really, but a few weeks of that were my fault) to solve my problem. i had a gps/fishfinder (lms-522) that stopped working properly. i sent it in under warranty. lowrance said that they could not repair it so they sent me a new one. problem is, it was the wrong unit. i sent it back and FINALLY, three months later (after a nasty email from me) they send my another unit ---- this time and HD unit since they couldn't get anymore of mine.

in the end, they made it right, but it took them a long time. they DID call ME to let me know that they were "upgrading" me and to apologize. i'm wondering if the woman who called me was linda?

[Popper]

Biteme,

I never mention Linda Colt, and acknowledge that some issues may have gone unresolved. Whether some unsatisfied customer experience too long delays and unsatisfactory answers could be a result of numerous reasons. My initial and 2nd post is in reference to the Lowrance customer service I received on several separate occasions.

I don't know Linda Colt and hope the best for her, but I doubt Lowrance is going out of business or an entire department is going to fall apart over 1 person; however, its good to see many people giving her support.

If you review any products over the internet I guarantee you'll see numerous customer complaints. Some are valid but most are a result of other issues that are not a reflection of the product or service.

Here's an example:
One of the post indicated Lowrance customer service is horrible as he waited for a long period of time and just hung up. He tried again with the same results and was fustrated since he never spoke to any one. His post/complaint stops at this point.

What he didn't say?
When you call Lowrance customer service the automated operator will TELL you how many people are ahead of you and estimated time your call will be answered. It also indicates what the ideal times are to call.
There's also a reference to reviewing questions online and by email.
Of course he left all this out in his post.

Point here is there's more to these problems than what's being disclosed on the internet.


Ed