Gene @ The hook comes thru again!!!! BPS STORY

Dom · Post by **Dom** » Tue Aug 16, 2011 3:49 pm

Just wanted to say BIG THANKS TO GENE AT THE HOOK!!! THANKS GENE!!!!

I took my trolling motor to BPS today after calling them up this morning and telling them my problem the nice girl tells me no problem to bring it back and they will exchange it for me. I told her I was only bringing the motor that I did not want to take my gator mount off the boat she says no problem. So I show up and she is at the customer service counter and tells me to go back to the trolling motors and tell the associeate to get me a motor and take the mount off it. So I go back and the guy "MARK" tells me he needs the sku number so I give him my reciept and he walk to the front then comes back and tells me its been 4 months and he dont care what customer service says he is not going to exchange it that I could send it in for warranty service. I explained to him I did not want to wait weeks for a 4 month old motor to have a cable installed.

Well this @#$% tells me tough! So I told him I wanted to speak to his manager as I am telling him he gets in my face and contines to repeat he wont do it at this point I am pissed and tell him get me the manager so we are going back and forth for a min. Im halloring now get me the manager I dont want to deal with you! Everyone in the store is staring at us Then this guy in front of 3 customers CALLS me a D!@K !!!!!! I was shocked and in Aww!!! Then I thought Lay this dude out but I controlled my red neck urges and I look to the 2 guys and lady to the right of us and said can you believe he just called me a ____ ? They were just as shock as I was LOL I told him I dont know where you got your customer service skills but you need to read up on em I help pay your paycheck I am the consumer you dont call me a ____ he takes off towards the front of the store to the customer service desk and I follow .

So now the manager Jerry comes out I explain my situation he speaks to the girl that told me to come in and says he is sorry but he has to get it cleared by his manager so I say ok , he comes back and says for all your trouble we will refund the motor for you I told him I did not want a refund I just wanted my motor fixed or replaced asap. he tells me he can send it out but it will take some time. I say forget it and call Gene from my cell at BPS and he says to bring it in and he will fix it .

Jerry is a real nice guy and I understand policy and I told him I was not trying to get over on BPS the motor has been in use
for alittle over a month and it should not be broke. He said he understood but policies are policies and he said he would handle "MARK" guess two of the customers went to the front and also told them what happen

I told Jerry dont fire him just tell him to chill alittle take a prozac or somthing LMAO . So I head over to Genes at the hook and he fixed it in like 10 min free of charge under the warranty and I was off . You can not beat the service and dedication Gene has given to the guys and girls of the sport over all these years again Thanks Gene!!!! You da man!!!!!

Sorry so long but just thought I would share the episode what a day lol. I have never been called a name by a sales associeate, at least not to my face LOL Thanks to Gene will be back on the water

yjjustforme · Post by **yjjustforme** » Tue Aug 16, 2011 4:16 pm

If mark is that cocky little $%@& asian guy with the fake contacts yeah I have almost laid him out also!!!! I had an issue with my fish finder and he was completely rude telling me its a warranty issue with Lowrance and I had to take it up with them and said im s.o.l. and just walks away. I said where the he'll did you learn to deal with customers and that this is the worst service I have ever had and I had to go get the manager my self and threatened to return my whole f'ing boat if they didn't resolve the issue with the finder especially since it was still under warranty

Dom · Post by **Dom** » Tue Aug 16, 2011 4:36 pm

YEP, BINGO !!!!!

I am sure his bosses tell him to be stern and not to take back anything they will loose on , so they dont loose out on profits and I can understand if this motor was in use for a year or so but seriously its got like a little over a months use on it. everyone has bad days, but yea he was way out of line. At one point he was so close in my face his chest touched mine I could have decked his A$$ right then and there and been justified but I guess I am just getting old not really into all the drama. I just wanted my TM fixed so I could fish and thanks to Gene no we can

I take it BPS took care of you once you told em they could have thier baot back?

yjjustforme · Post by **yjjustforme** » Tue Aug 16, 2011 5:41 pm

Oh yeah I told em ill return the boat and the the fact that I spend more in one trip there than that little pricks pay check!!! I was so f'ing pissed. Now I only shop there when I really have to. Its sad when such a great retailer has such a bad reputation because of a few bad employees.

gabuelhaj · Post by **gabuelhaj** » Tue Aug 16, 2011 6:54 pm

Hopefully, we call learn from the mistake you made by purchasing product from BPS. But, in the end, it was a "local" who took care of business and this is why it's worth the trip out to Oakley and Bethal Island!

Good luck!

mrobinett · Post by **mrobinett** » Wed Aug 17, 2011 5:43 am

+ 1 on what gabuelhaj posted. I also try to stay away from the big box stores. I like the personal service you get at the small local guys. They want and need our business.

thukidad · Post by **thukidad** » Wed Aug 17, 2011 6:35 am

X2.. please support your local tackle store.. you know these guys really takes care of you.. i can say how many time fishermans warehouse hooked me up on parts for reels.. hold specific items for me when it comes in stock..

and if you think the boat services are bad... don't try their customer service rep at guns.. it took me flippin 3 1/2 hrs for a freak gun transfers where it should have take no more than 15 mins.. took my brother 5 hrs for his browning he purchased from them on just paperwork alone????

BS'r · Post by **BS'r** » Wed Aug 17, 2011 6:35 am

+2 on the local shops. Thanks for updating us Dom and funny story. I've been there a few times but haven't contributed very much. Most of my rods, reels, tackle etc.. have come from three stores, The Hook, Tracy O. and Delta Bait and Tackle. C and C Marine gets 100% of my boat business and supplies.

I'd rather see 25 little mom and pop tackle stores than one big one pushing their brands. They managed to get past shipping lead to CA by moving here.

mrobinett · Post by **mrobinett** » Wed Aug 17, 2011 6:52 am

Pushing their brands, which they copied from somebody, then putting their names on it an selling them cheaper.

Dom · Post by **Dom** » Wed Aug 17, 2011 7:30 am

I agree 100% on supporting the local shops and I do most all the time but they had this $700.00 trolling motor on sale for 400.00 and it was a 70lb thrust and after going to Genes to see if he had a used or refurbished one which he did not have one ready to go. I went with this one from BPS. if im out in the Oakley area I hit up Gene I have for years and if Im at home in Tracy I hit up fishermans Wharehouse and before that we had Dave at the Bass shack which was right down the street for me but Dave had to close up shop.