My ReelEx Experience

Zak Elrite · Post by **Zak Elrite** » Fri Jan 25, 2013 9:12 pm

Let me say I have never had reels serviced by any tech or professional before this years ISE show in Sacramento. I've done my own minor tuning and cleaning, MINOR! I finally dug up 11 reels, all Shimano, ranging from old Bantam curados, the Curado D and even a couple of Sustain Spinning reels from my gear boxes and took them to Dan Isaac of ReelEx during the ISE. He listened to what I had say about them, checked them all quickly in front of me and got all my shipping information. Hassle free!

I was shocked when I so quickly received them back slightly over a week after the ISE, awesome timing especially since I told him no need to rush. Each reel not only looks great but functions way better than I even remembered. He even fixed a couple of issues with the spinning reels on his own accord! He is great at what he does and very affordable. I couldn't imagine being happier with the service. Let's not forget he is a straight shooter and a nice guy ta boot!

CONCLUSION - There is real VALUE is having ReelEx clean and tune your reels guys!! Over time we don't realize how our gear wears down and costs us efficiency and possibly $$$. I would highly recommend sending even a few reels at a time to ReelEx and having them cleaned and tuned, possibly fix drags.. His turn around time is amazing and so seamless!!

Thanks Dan and ReelEx, I can now put these reels to work on the water while I guide and especially in tournaments!!

jimmy87 · Post by **jimmy87** » Sat Jan 26, 2013 8:20 am

x2

Never sent my reels out for cleaning up until a few years ago. Always oiled and clean myself.

Now days I send all my reels to ReelEx. They come back BETTER than new. The bearing upgrade is incredible if you choose to have them installed. I do not know what exaclty ReelEx dose to the reels but it pure magic.
Time for me to send out a few more as a matter of fact.

Robb R · Post by **Robb R** » Sat Jan 26, 2013 11:24 am

I had Dan replace the bearings on 5 of my Curados' , had to take some time to get used to the extra distance , but worth the money for sure .
I wonder if he can fix a couple of Symetre's I have . One of them seized up and you can barely turn the handle and the other has a drag problem.
What say you Dan ?
Robb

DanIsaac · Post by **DanIsaac** » Sat Jan 26, 2013 2:54 pm

First, let me just say most of the credit goes to the training I've received from some of the finest Techs to ever walk the halls at Shimano, and that knwoledge is invaluable to what I do.

Second, I do try and make it as seemless as I can. I too fish when time allows, so I do know what it is ike to put something down for service, be it boat, reel, or otherwise, and that's one thing I focus on when you send me your reels. I want them back in your hands as quickly as possible, and I want you happy with what you receive back. I'm far from perfect, but that in no way stops me from trying to be. A customer's satisfaction is always foremost, ALWAYS!

Third, I cannot thank enough, those who have taken the time to post their experience, or those who continue to spread the word about ReelEx. Seriously, this means alot, more than you know, and I truly appreciate it gentlemen.

With regards to the Symetre reels, don't try and wind em' anymore. Send em' up and let me see what I can do for em'. No service charge if un-repairable.

Again, thank you all very much!

Dan

davetNitro · Post by **davetNitro** » Sun Jan 27, 2013 5:45 am

More testimonial, i sent 7 reels to Dan, using USPS, with confirmation on delivery.
the post office messed up, and routed my package to post office holding location. I contacted
the post office, and Dan, to try and track it down. Dan was in contact with his post office,
and the post master, told Dan that he would hand deliver package personally. Dan took the time
to help track down my reels. showed up at my house very soon after, good, probably better than new.

thanks Dan, excellent customer service!

Paul Matthews · Post by **Paul Matthews** » Sun Jan 27, 2013 7:04 am

Dan is a class act. Been using him for a couple of years. I once sent some reels inside the felt bags. When they came back no bags. No biggie. Didn't even mention it. 4 days later he sent the bags. Great guy, honest and he does great work. Even though I live in AZ the turnaround time was faster than the local guy we have here. Thanks Dan

froteur · Post by **froteur** » Sun Jan 27, 2013 6:22 pm

i would use dan for ALL of my reels but he doesn't service daiwas.

davetNitro · Post by **davetNitro** » Sun Jan 27, 2013 8:51 pm

I have a several daiwa's as well, that are ready for tuning....

DanIsaac · Post by **DanIsaac** » Thu Jan 31, 2013 9:20 pm

pretty cool when you run away for the day...all the way to Bullard's, only to run into two customers on the ramp. One in the AM and one in the PM. Nice meeting both of ya!

Good luck this weekend.

Dan

froteur · Post by **froteur** » Fri Feb 01, 2013 2:22 pm

DanIsaac wrote:pretty cool when you run away for the day...all the way to Bullard's, only to run into two customers on the ramp. One in the AM and one in the PM. Nice meeting both of ya!

Good luck this weekend.

Dan

how was the fishing?